Paul clarke and indiana united way leadership series

Frequently Asked Questions

Technical difficulties?  Questions?


For questions or issues related to learning opportunities, the website related that topic,  learning opportunities registration/registration forms/registration process, or learning opportunity registration payment information, please contact IUW Training Associate Bea Northcott at or call 317-441-5295.

I'm going with the Series Package Option (all the sessions in a series purchased at one time). 

Do I really need to confirm attendance before each one?


Yes, please.  We know that when you or your organization purchase the Series Package option early in the year, everyone has the best intentions.  Then, last minute meetings pop up or it fell off a calendar.  And even though the spot has already been paid for, we could still use your help being good stewards and good neighbors.  When you confirm your attendance/absence - or that of someone from your organization -we are better able to estimate the meals, refreshments, and materials needed, so we cut down on waste.  We can also give the presenter a firm number of attendees and background information about the organizations that will be represented.  With this kind of information, the presenter can bring you his/her/their best. 

So, for those who are purchasing the Series Package Optionwe are asking for your assistance in helping us to be better stewards.  Will you please commit to confirming your absence or attendance at least 5 business days before each event by contacting IUW Training Associate Bea Northcott at or calling 317-441-5295

You can cancel your reservation (without refund) or you can send someone in your place.  Either way, please let us know at least 5 business days in advance so that we can be properly prepared.  Additional terms apply.  Please see our refund policy below.

I registered but now can't attend.  What are my options?

Yes.  If your organization is purchasing multiple individual sessions, these are seen as separate transactions.  Individual transaction records help us to maintain accurate accounts and make your event-day check-in go as smoothly possible. 

It is a little bit longer.  We have added a few questions that ensure your credit card is secure, to better understand how you or your organization use your registration (so we can make improvements), and to collect demographic data that can aid in presenter preparation and inform supplemental or future professional development opportunities.

Thank you in advance for your assistance and cooperation!

Does every person really have to complete a registration form?

But it's so much longer than previous years

What time should I arrive at the session?

Check-in opens 30 minutes before the start of the session.  We recommend arriving 15-30 minutes early.  If you should allow extra time for parking and walking to the venue, it will be noted on the "About" page for the learning opportunity in question.

What is the Refund Policy?

Requests for refund must be submitted in writing to IUW (Training Associate Bea Northcott at  Refund request is not a guarantee of refund.  Please see deadlines below.

Series Package Option:  Deadline to request a refund is March 15, 2019.  Any refund issued will reflect the total Series Package price less the registration fees (based on on-site, not reduced rate, pricing) of sessions that  have already occurred.  Requests for refund will not be accepted after March 15.  Please see Terms of Service below for other options.

Single Session Option: Deadline to request a refund is 7 business days before the event.  Requests for refund will not be accepted after this deadline.  Please see Terms of Service below for other options.

What are the Terms of Service?

Series Package Option:  If you cannot attend a session within the Series Package and/or your request for refund cannot be honored, you may send another person in your stead provided that: 1) intent to send a substitute participant is communicated to IUW per normal protocols (5 business days before the event) and 2) the name and contact information of the substitute participant is provided.  Requests/confirmation of attendance of this sort should be made in writing by contacting Training Associate Bea Northcott at bea.northcott@iuw.

Additional:  While we strongly encourage the Series Package Purchaser to attend each session within the Series, we know that many of our nonprofits find benefit in sending different board, staff, or volunteers to sessions with content relevant to their respective roles.  If your Series Package purchase will be utilized with this "rotating seat" approach, please observe the following:

1) Attendance must still be confirmed at least 5 business days before the session.  

2) Seats may not be "banked" then utilized at a single session.  Once a session has passed, the "seat" associated with it is expired.  To clarify, it is not possible to purchase a Series Package of 8 sessions, for example, and send 8 participants to the last session. 

Single Session Option:  If your request for refund cannot be honored, you may transfer your single session registration to a substitute participant. In some cases, you may be able to shift your registration to another later session with at least 72 hours’ notice, and approval from IUW and CFGFW. Please notify IUW of the intent to send a substitute or shift your registration to another session in writing by contacting Training Associate Bea Northcott at  The name and contact information of the substitute must be provided.

By registering or serving as a substitute, participants grant IUW and its partners to use your likeness in photograph, video, or other digital media in any and all publications, including web-based publications, without payment or other compensation or considerations.  Further, you waive the right to inspect or approve the final product and rights to royalties or other compensation arising from the related use of the photo.  Lastly, the photo becomes the property of IUW and its partners.  

Registered participants, attendees, and substitutes hold harmless, release and forever discharge IUW and its partners from all claims, demands, and causes of action which you, your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have by reason of this [implied] authorization.

Release and Hold Harmless

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